Terms of service

Terms and Conditions

Welcome to Mount Pleasant Garden Rooms. These Terms of Service ("Terms") govern your use of our services, including the design, supply, and installation of bespoke garden rooms ("Services"). By entering into a contract with us, you agree to these Terms. Please read them carefully.

1. Company Information

Mount Pleasant Garden Rooms is a family-run business based in the East Midlands, specialising in the design and construction of high-quality, handcrafted garden rooms.

2. Quotations & Pricing

  • All quotations are valid for 30 days unless otherwise stated.

  • Prices include VAT (if applicable) and are based on the agreed specifications at the time of quotation.

  • Any changes to the agreed design or materials may result in additional charges, which will be confirmed in writing before proceeding.

3. Design & Customisation

  • Each garden room is bespoke and designed based on your specific needs and preferences.

  • Final designs must be approved in writing before work commences.

  • We reserve the right to make minor adjustments to the design or materials if necessary due to availability or technical requirements, but will consult with you beforehand where possible.

4. Planning Permission

  • Most garden rooms fall under permitted development, but it is the client’s responsibility to confirm whether planning permission is required.

  • We can offer guidance but accept no liability for issues arising from planning regulations or enforcement.

5. Site Preparation

  • You must ensure the site is clear and accessible for our team and that there is a suitable base if not included in the contract.

  • If unexpected ground conditions or obstructions are encountered, additional costs may apply.

6. Payment Terms

  • A deposit (usually 25%) is required to secure your booking.

  • A further staged payment schedule will be outlined in your agreement (e.g., payment on delivery of materials, mid-build, and final completion).

  • Late payments may result in delays or the suspension of work.

7. Build Timeline

  • We will provide an estimated start and completion date. While we aim to meet deadlines, delays may occur due to weather, supplier issues, or unforeseen circumstances.

  • We will keep you informed of any significant changes to the timeline.

8. Warranty

  • All garden rooms come with a 10-year structural warranty.

  • This warranty does not cover damage resulting from misuse, neglect, external forces (e.g., storms), or unauthorised modifications.

9. Cancellations & Refunds

  • Cancellations must be made in writing.

  • Deposits may be refundable depending on the timing and whether custom materials have been ordered.

  • Custom builds cancelled after production begins may incur charges to cover costs already incurred.

10. Liability

  • We carry full public liability insurance.

  • We are not liable for any indirect or consequential loss, including loss of earnings, due to delays or defects, except where required by law.

11. Access & Utilities

  • You must provide safe access to the site and, where necessary, electricity and water for construction purposes.

  • Any additional work required to connect utilities to the garden room (e.g., electricity, water, internet) must be specified and may be subject to additional charges.

12. Complaints

  • We aim for complete customer satisfaction. If you are unhappy at any stage, please let us know immediately so we can resolve the issue promptly.

13. Governing Law

  • These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

14. Contact

If you have any questions about these Terms, please contact us